1. At PET S2DO we train you to train your dog.
2. We strive to help you create a common language that will allow you and your dog to continue having fun in a healthy, productive relationship.
3. Our trainers will demonstrate the whole process and lead you in to repeating that process until the skills are learned by you and your dog.
4. We train at the pace of your dog's learning ability, keeping the lessons fun and engaging and not delaying the process for reasons of curriculum.
5. PET S2DO will try to leave the class always in an upbeat place, for that reason classes are about 45 minutes.                                            
6.  If any issues arise during the class, and your dog is not cooperative or engaging, we will try our best to help you bring it to the "good side."
7. Dogs are not machines; they do not understand time and they are entitled to have a day off.              
8. As per our system, and due to the dog remaining in your household, you are solely responsible for practicing the lessons and continuing to work with your dog. 
9. You should practice at least 3 times per day for not less of 5 minutes and no more than 15 minutes.                                                    
10. PET S2DO recommends that you use the learned commands as a part of your dog's everyday handling routine.​
11. Consistency is a must to achieve optimal results.
12. The trainer will be available to clarify any doubts you might have. 
13. Some programs may require lessons to be held in a public, high-distraction area.
14. As the handler you are solely responsible of the well-being of your dog.
15. Your dog must have all their veterinary records up to date before starting any class.
16. If you want to have the AKC certifications for the Canine Good Citizen program, your dog must be register with the AKC, either in their official registry or the PAL registry.   

In Regard of payment:

1. Full payment is due at time of reservation. 
2. Program payments are non-refundable and non-transferable. No exceptions.
3. Private packages must be completed within 6 weeks from the date of commencement, which is the date of purchase 
4. No refund will be granted for the unused portion of a package.
5. For private sessions, there are no refunds once you have started classes
6. Cancelation of private classes must be done with at least 48 hrs. notice. Please understand that the time was reserved for you, and if you cannot keep the reserved time, you must give the trainer an opportunity to fill it up with another client.
7.  Cancellations with less than 48 hrs. notice will be charged for the lesson.
8. Re-scheduled classes come at the availability of your trainer.
9. We will try accommodating in the best of our ability, but your preferred time may not be guaranteed.

  In regard of equipment:

1. Have a variety of treats your dog is crazy about for each session (we call that currency)
2. We do not permit prong, choke or electronic collars. slip leads, or retractable leashes.
3. You will need a Martingale collar, 6-foot leash, a 30-foot leash, and a dog treat bag.
4. Dog clickers can be used, however we prefer the word "Yes!" as a marker.
5. For group classes bring a small mat and a water dish.